Centrelink’s self service facilities

Centrelink’s self service facilities are a range of quick and convenient ways to do your Centrelink business without having to visit a Customer Service Centre or speak to a Customer Service Adviser over the phone.

Online Services

Centrelink’s Online Services give you a secure and convenient way to do some of your Centrelink business on the internet. There are many Online Services options for you to choose from including:

• claiming a payment
• reporting employment income
• receiving online letters
• updating or advising your details
• viewing and printing your details
• applying for an Advance Payment
• requesting a document, or
• requesting a replacement card.

People who are nominees can also use Online Services to view and update details on behalf of customers for whom they are nominee.

Phone Self Service

Centrelink offers a range of phone services which give you more options for how you conduct your business with us. Once you have registered to use Phone Self Service, you can call the Phone Self Service line 13 6240 to access a range of options, or call 13 3276 (13 EARN) to report income.

How do I register for self service?

If you want to use Centrelink self service, the first thing you will need to do is register.

You will need to have the following information handy:

• your Customer Reference Number (CRN) to identify yourself
• information previously provided by Centrelink to prove your identity.

You can register for both Online Services and Phone Self Service using the online registration:

1. go to www.centrelink.gov.au
2. select ‘Register’ under the Online Services Logon button on the right hand side of the screen
3. follow the steps to register.

You can register for Phone Self Service only by calling 13 6240 or the phone number beginning in 13 that you usually contact Centrelink on.

Once you have registered for self service you must keep your password, PIN and your secret questions and answers private. Do not share them with anyone or let anyone else use your PIN or password. Remember to change your PIN and password regularly when asked. You can also manage your secret questions and answers by adding, replacing and deleting them.

More information

For more information about Centrelink’s self service facilities, visit www.centrelink.gov.au