Frequently Asked Questions (FAQs)

How do I change my address?

To change your address in your personal records, you will need to prove your identity by answering several security questions or supplying evidence. Centrelink places great emphasis on maintaining and enhancing the privacy and security of our customer’s personal information.

If you wish to change your address call 13 2717, use our online services or visit your local Centrelink Customer Service Centre.

You cannot change your address in your personal records by submitting an online form on the Pulse website.

I didn’t receive a copy of Pulse, how do I get one?

If you would like to receive the Pulse e-newsletter, then simply fill out the online Registration form and you will receive future editions of Pulse in your email account.

If you would like to receive a hard copy of Pulse, please request one by sending us your name and current address in the Views form.

If your address has recently changed, you will need to let Centrelink know so that your personal records can be updated and so you receive current and correct information from Centrelink.

Is Pulse available in alternative formats?

You can request Pulse be delivered to you in an alternative format including Braille, audio CD / DVD, and large print.

Please send any requests for Pulse in alternative formats by completing the Views form. You will need to provide us with your full name, current address and the type of format you require.

What other payments am I entitled to?

To ensure you are provided with correct and comprehensive advice relevant to your situation and to discuss flexible payment options and other services available to you, please visit a Customer Service Centre or call 13 2717.

What are my flexible payment options?

From 1 July 2010, customers who are on DSP will be able to access a higher amount as a lump sum for an Advance Payment. This allows you to bring forward part of your future payments and receive it as a lump sum.

To find out more, visit the Centrelink website at www.centrelink.gov.au call 13 2717 or visit a Customers Service Centre.

Will there be another carer bonus or additional payment?

The Carer Supplement is an ongoing annual payment to help people with caring responsibilities. The Carer Supplement replaced the previous ad hoc bonus payments to carers in 2009.

The Carer Supplement will be paid to people who, on 1 July each year from 2010, receive:

• Carer Allowance
• Carer Payment
• Wife Pension with Carer Allowance
• Department of Veteran’s Affairs (DVA) Carer Service Pension, or
• Department of Veteran’s Affairs (DVA) Partner Service Pension with Carer Allowance.

Eligible people who receive Carer Payment, Wife Pension, DVA Carer Service Pension or DVA Partner Service Pension will receive $600 each July.

Eligible people who receive Carer Allowance will receive the Carer Supplement of up to $600 for each eligible person in their care. This means some carers will receive more than one Carer Supplement. People who receive a part rate of Carer Allowance under shared care arrangements will receive the same part rate of the Carer Supplement.

For more information visit the Centrelink website www.centrelink.gov.au or call Centrelink on 13 2717, or visit one of our Customer Service Centres.